{"id":13756,"date":"2025-09-22T15:06:38","date_gmt":"2025-09-22T15:06:38","guid":{"rendered":"https:\/\/lamomegroupe.com\/the-host-hostess\/"},"modified":"2026-07-22T16:00:37","modified_gmt":"2026-07-22T16:00:37","slug":"the-host-hostess","status":"publish","type":"page","link":"https:\/\/lamomegroupe.com\/en\/the-host-hostess\/","title":{"rendered":"The Host \/ Hostess"},"content":{"rendered":"\t\t
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\n\t The Host \/ Hostess\t <\/h1> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCAREER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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The Host\/Hostess role involves guest satisfaction, welcoming and accommodating guests at their table, phone and emails queries while coordinating with the service team to ensure seamless communication. It requires strong communication, multitasking skills, attention to detail, and a proactive attitude to handle guest interactions and maintain high service standards in a fast-paced environment.<\/p>

  • Department:<\/b> Front of House\u00a0<\/span><\/li>
  • Functional Relationships:<\/b> Entire dining room staff, guests<\/span><\/li>
  • Reporting To:<\/b> General Manager \/ Reception Manager\u00a0<\/span><\/li><\/ul>

    Key Responsibilities\u00a0:<\/b><\/p>

    • Greet guests warmly and assist with seating arrangements to ensure a smooth flow of service.<\/span><\/li>
    • Manage reservations and walk-ins efficiently using ZenChef and OpenTable systems.<\/span><\/li>
    • Answer phone queries and provide accurate information about the menu, hours, and special events.<\/span><\/li>
    • Coordinate with line manager to maintain seamless communication and guest satisfaction.<\/span><\/li>
    • Maintain a clean and organized desk, cloakroom and front-of-house area, creating a welcoming environment for all guests.<\/span><\/li>
    • Welcome and seat guests efficiently; guiding guests to their tables and ensure their requests are addressed.<\/span><\/li>
    • Answer phone queries.<\/span><\/li>
    • Acknowledge and thank guests upon departure.<\/span><\/li>
    • isten to guests, adapt service to different clientele, and remain calm when addressing guest concerns or special requests.<\/span><\/li>
    • Maintain the VIP client database.<\/span><\/li><\/ul>

      Guest relations<\/b><\/p>

      • Listen to guest needs and respond to their requests<\/span><\/li>
      • Ensure a warm welcome to all guests<\/span><\/li>
      • Remain calm and composed when dealing with potential guest objections<\/span><\/li><\/ul>

        Required Competencies\u00a0:<\/b><\/p>

        • Strong communication and teamwork skills.<\/span><\/li>
        • Ability to work in a fast-paced environment and handle multiple tasks efficiently.<\/span><\/li>
        • Attention to detail and a commitment to maintaining high standards of service.<\/span><\/li>
        • Observe guidelines and procedures.<\/span><\/li>
        • Be proactive and responsive.<\/span><\/li>
        • Coordinate and communicate effectively with the team.<\/span><\/li>
        • Ability to interact with guests and team members clearly and professionally.<\/span><\/li>
        • Effectively manage reservations, waitlists, and seating plans.<\/span><\/li>
        • A welcoming attitude and focus on creating positive guest experiences.<\/span><\/li>
        • Quick thinking to resolve seating conflicts or guest concerns calmly.<\/span><\/li><\/ul>

          Technical Skills & Knowledge<\/b><\/p>

          • Proficiency in one or more foreign languages, including fluent English<\/span><\/li><\/ul>

            Soft Skills & Personal Attributes<\/b><\/p>

            • Excellent personal presentation and strong sense of hospitality<\/span><\/li>
            • Embody the company’s image through high personal standards (neat attire, impeccable hygiene)<\/span><\/li>
            • Customer- and service-oriented mindset<\/span><\/li>
            • Demonstrate diplomacy, patience, and courtesy<\/span><\/li>
            • Welcoming and approachable demeanor<\/span><\/li><\/ul>

              Working Conditions\u00a0:<\/b><\/p>

              • Weekend and public holiday shifts<\/span><\/li>
              • Prolonged standing<\/span><\/li>
              • Night shifts<\/span><\/li><\/ul>

                Qualifications & Requirements\u00a0:<\/b><\/p>

                • No formal degree required<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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